Returns & Exchanges
We take pride in the artisanal quality of our Japanese homewares and offer a 30-day return window for items in their original, unused condition. Please ensure all handcrafted ceramics and textiles are returned in their original packaging to prevent damage during transit.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Secure Packaging
Carefully wrap your authentic Japanese goods in their original protective materials to ensure they remain safe during the return journey.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our team verifies the condition of the items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing