Frequently Asked Questions
Everything you need to know about our authentic Japanese home goods and shipping services.
Are all your products genuinely made in Japan?
Yes, every item in our collection is sourced directly from artisans and manufacturers within Japan. We prioritize traditional craftsmanship and authentic materials to ensure you receive genuine Japanese home goods.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. We offer expedited shipping options via DHL or EMS which can arrive within 3-5 business days depending on your location.
How do you ensure fragile items like ceramics arrive safely?
We use industry-leading packaging techniques, including double-boxing and specialized cushioning materials, to protect delicate porcelain and glassware during long-distance transit.
What is your return policy for home decor?
We accept returns within 30 days of delivery. Items must be in their original packaging and unused condition. Please note that return shipping costs for international orders are the responsibility of the customer unless the item arrived damaged.
Do I have to pay international customs duties and taxes?
Customs policies vary by country. Any import duties, taxes, or brokerage fees are determined by your local customs office and are the responsibility of the recipient upon delivery.
Do you provide care instructions for traditional woodenware and cast iron?
Absolutely. Every specialized item, such as Magewappa bento boxes or Nambu Tekki ironware, includes a digital or physical care guide to help you maintain the longevity of your handcrafted pieces.